Communication Strategy – Crisis Communications.

Great article on having a crisis communication plan in place from Mandy Brown at ‘A List Apart’.

10 Tips for Ensuring Better Site Design

Great set of tips by web strategist Paul Boag – do check them out. He also has a downloadable factsheet available under a creative commons license to distribute to clients prior to beginning a design project:

Great stuff – I was led to it by Smashing Magazine’s article on How to Get Clients to Sign Off on your Designs, also worth a read!